Shipping, Returns, and Warranty
ALL ORDERS MUST HAVE MATCHING BILLING AND SHIPPING ADDRESSES. IF ADDRESSES DO NOT MATCH YOUR ORDER WILL BE CANCELED AND SUBJECT TO A 3% CANCELLATION FEE LESS THE COST OF SHIPPING CHARGES
Standard Shipping for stickers is via USPS First Class envelope without tracking. If you opt for the tier above Standard it will come with tracking.
Standard Shipping on most others items default to USPS First Class package service. Premium defaults to Priority/signature required. In items or groups of items not specified above typically the same rules apply for Standard/Premium; in some cases selection will retroactively default to First Class based on actual shipping costs charged to Nyctea Systems LLC. FedEx and UPS is also utilized in certain shipments which may apply to either Standard or Premium selection.
In respect to all shipments, whether from Nyctea Systems LLC, it’s partners, vendors, or distributors; Nyctea Systems LLC and it’s members are not responsible for lost or stolen items
NIGHT VISION SHIPPING
Night Vision ships via UPS ground with signature required due to the nature of the item.
Some items may be subject to a short lead time due to current events. Please contact us if you have any questions.
All ammunition and/or pyrotechnics will be shipped via Ground only, due to 1.4S items not being able to be carried on either Air mail, or USPS shipping. Certain restrictions apply based on state.
All firearms will be shipped FFL to FFL direct. We will NOT ship firearms directly to your home. All FFL locations will be cross checked for active status and validity.
Unless otherwise stated, night vision devices sold by Nyctea Systems LLC carry a 2 year warranty; factory systems and finished goods are subject to their manufacturer warranty. This covers the housing and image intensifier of your unit against manufacturer/workmanship defects. This warranty does not cover normal wear and tear on the unit, damage from use, or any condition or happenstance induced by an external variable. It is up to the sole discretion of Nyctea Systems LLC to determine and allow or deny any warranty concern or claim. In the event a concern is covered, we will either repair or replace the product, provided a like for like replacement is attainable. There may be varying timeframes in repairing or replacing a product. A timeframe estimate will be provided if your warranty claim is authorized. Bear in mind, this is an estimate and may vary in being either shorter than the projected timeframe or longer depending on various factors.
Intensifier tube failures are covered up to 1 year.
This warranty does not cover:
- Misuse or negligence
- Products used in an inappropriate manner
- Modified or altered products
- Products altered or repaired by anyone other than Nyctea Systems LLC or its factory manufacturers
- Light exposure, laser exposure, over exposure
- Impact damage
- Other external variables not described
Night vision can be damaged from light exposure, lasers, and daytime use; regardless of pinhole cap (day cap, day filter) use. We do not advise storing your night vision with batteries installed. This will prevent accidental battery corrosion, accidental light exposure, or leaving your device on by mistake. It is the user’s responsibility to understand the capabilities and limitations of night vision to avoid damage. If you have any questions, please contact us. The majority of damage is due to simple mistakes. If you happen to damage a device, housing, or lens assembly we are able to remedy the condition via servicing or replacement. Cost for repair or replacement will be determined after a diagnostic is performed.
No other warranties will be applied other than this warranty.
To open a warranty request please email email@example.com with the following information:
- Reason for request with description of condition/concern
- Order number
- Date of purchase
- Device Serial Number (if applicable)
The user is responsible for mailing their product to Nyctea Systems LLC and assumes all liabilities in product safety and transit.
Nyctea Systems LLC also sells products and accessories manufactured or produced by other companies. These items will maintain a warranty through the manufacturer.
Warranty claims falling outside of the scope of these written warranty terms may
incur repair, labor, and shipping fees charged to the customer
Nyctea Systems LLC shall not be responsible for any defects or damage that in Nyctea Systems LLC view or interpretation are a result from the mishandling, abuse, misuse, improper storage or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality to, the product, as well as failure to maintain the environmental conditions specified by the manufacturer. THE CUSTOMER IS HEREBY NOTIFIED THAT OPERATION OF THE EQUIPMENT DURING DAYLIGHT HOURS OR UNDER ANY EXCESSIVE LIGHT CONDITIONS MAY PERMANENTLY DAMAGE THE INTERNAL COMPONENTS OF THE UNIT, AND SAID DAMAGE WILL NOT BE COVERED UNDER THIS WARRANTY. This warranty is extended only to the original purchaser. Any breach of this warranty shall be enforced unless the Customer notifies Nyctea Systems LLC via email within the applicable warranty period. Upon which Nyctea Systems LLC will request original order number, device data sheet, device serial number, or other information Nyctea Systems LLC deems necessary.
LIMITATION OF LIABILITY
Nyctea Systems LLC will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of any Nyctea Systems LLC product or service. Operation and use of products are the sole responsibility of the Customer. Nyctea Systems LLC exclusive undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The stipulation of products sold and services performed or rendered by Nyctea Systems LLC to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside of Nyctea Systems LLC and the Customer; Nyctea Systems LLC obligations under this Agreement extend solely to the Customer. Nyctea Systems LLC liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to Nyctea Systems LLC by the customer or customer’s dealer. Nyctea Systems LLC shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability, in the scope of Nyctea Systems LLC interpretation and view.
You agree to indemnify, defend, and hold harmless Nyctea Systems LLC, its owners, members, licensors, and suppliers from and against all loses, expenses, damages, and costs. Including reasonable attorneys' fees, resulting from your purchase.